Support
For any KDM-related questions, you can easily raise a ticket by emailing support@picnickdm.com, submitting a form or give our Helpdesk a call at +44 330 122 0777.
Plus, meet Nic, our friendly 24/7 AI assistant! Just click the chat icon for instant help with server changes anytime. 😊
We also have a knowledge base at https://portal.picnickdm.com/support/home
Click on the icon below
Meet Nic!
Nic is our 24 hour AI Server swap expert and can instantly help when a server needs replacing.
Update Cinemaworld screen 1 server 9732841935!
Dear Nic,
A new server has been installed in Palace for screen 2.
Details:
Screen 2: IMS3000
SN: 396730
Screen 3 has a new server in BigCinema, server number is 324251
Nic can only help with server swaps, they cannot add emails, update addresses, order keys or upload certificates !!
Update Site A screen 10 server 1234!
The following digital cinema equipment changes were made. Please update your database and generate new KDMs in Kino Test for
screen 1 SN: 214158
Nic - AI Demo
Here is an example of a server swap request for a site in Mexico, in this request we have been asked to update screen 4 of Cinepolis Plaza Campestre with the new certificate number - 239624
Nic - AI Language Demo
Here is another example of a server swap request, in this request we have been asked to update screen 3 of Royville with the new certificate number - 258926 but in Japanese
